KLEMENTOVÁ, Jarmila - SEDLIAČIKOVÁ, Mariana. Analysis of processes in insurance on the basis of GAP model of quality management. In Annals of Warsaw University of Life Sciences. ISSN 1898-5912, 2014, no. 88, p. 102-106. VEGA 1/0527/14 ; VEGA 1/0581/12 ; VEGA 1/0268/13.