DVOŘÁČEK, Jan - DOVČÍKOVÁ, Anna - PAROBEK, Ján. Analysis of customer satisfaction in the retail chain stores with furniture. In More wood, better management, increasing effectiveness: starting points and perspective : proceedings of scientific papers [elektronický zdroj]. - Prague : Czech University of Life Sciences Prague ; Zagreb : WoodEMA, 2017. ISBN 978-80-213-2761-0, p. 101-105 [CD-ROM]. VEGA 1/0756/16. WOS, SCOPUS. Dostupné na internete: <http://www.woodema.org/proceedings/WoodEMA_2017_Proceedings.pdf>