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Application of Activity Based Costing for estimation of cost for customer contact centre process
- POTKÁNY, Marek - HAJDUKOVÁ, Alexandra. Application of Activity Based Costing for estimation of cost for customer contact centre process. In Processes improvement. - Trnava : Tripsoft, 2011. ISBN 978-80-89291-40-3, s. 8-20.
Počet záznamov: 1