KLEMENTOVÁ, Jarmila - SEDLIAČIKOVÁ, Mariana. Measurement and evaluation of the quality of services through customers' satisfaction. In Annals of Warsaw University of Life Sciences. ISSN 1898-5912, 2014, no. 88, p. 107-111. VEGA 1/0527/14 ; VEGA 1/0581/12 ; VEGA 1/0268/13.