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    TitleThe measurement and evaluation of the service quality through customer´s satisfaction
    Author infoJarmila Klementová, Ján Závadský, Zuzana Závadská
    Author Klementová Jarmila (50%)
    Co-authors Závadský Ján 1975- (25%) UMBEF09 - Inštitút manažérskych systémov (detašované pracovisko Poprad)
    Závadská Zuzana 1975- (25%) UMBEF09 - Inštitút manažérskych systémov (detašované pracovisko Poprad)
    Source document Procedia economics and finance : 4th world conference on business, economics and management, WCBEM, Kuşadasi, April 30 2015 - May 2, 2015. Vol. 26 (2015), pp. 126-130. - Amsterdam : Elsevier, 2015 ; Procedia Economics and Finance World Conference on Business, Economics and Management, WCBEM
    Keywords hodnotenie kvality služieb   meranie kvality služieb   spokojnosť zákazníkov - customer satisfaction   service quality evaluation   measuring quality of services  
    LanguageEnglish
    CountryNetherlands
    systematics 338.46
    Public work category AFC
    No. of Archival Copy34289
    Catal.org.BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici
    Databasexpca - PUBLIKAČNÁ ČINNOSŤ
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