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Manažérstvo sťažností v organizáciách služieb
Title Manažérstvo sťažností v organizáciách služieb Author info Marian Gúčik a kolektív; [rec. Milota Vetráková, Miroslava Kostková] Author Gúčik Marian 1945-
Another authors Belešová Stanislava (Author)
Holúbeková Katarína 1981- (Author)
Hudecová Eva 1949- (Author)
Linderová Ivica (Author)
Pompurová Kristína 1983- (Author)
Vetráková Milota 1950- (Recenzent)
Kostková Miroslava (Recenzent)
Issue data Banská Bystrica : Univerzita Mateja Bela, Ekonomická fakulta , 2009. - 120 s. : tab., 25 cm Issue [1. vyd.] ISBN 978-80-8083-839-3 Note Terminologický slovník. - Bibliografia s. 116-120 Keywords manažment sťažností - complaints management služby - service industries - services vysokoškolské učebné texty textbooks (higher) Language Slovak Country Slovak Republic systematics 33 005 URL Plný text dostupný vo Virtuálnej študovni UMB Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xkni - BOOKS Copy count 17, currently available 16, at library only 1 
unrecognised
Call number Location Sublocation Umiestnenie Info 309923 Univerzita Mateja Bela Economic reading room In-Library Use Only 309931 Univerzita Mateja Bela Department of absent lending 309934 Univerzita Mateja Bela Department of absent lending 309937 Univerzita Mateja Bela Department of absent lending 309938 Univerzita Mateja Bela Department of absent lending 309939 Univerzita Mateja Bela Department of absent lending 309940 Univerzita Mateja Bela Department of absent lending 309941 Univerzita Mateja Bela Department of absent lending 309942 Univerzita Mateja Bela Department of absent lending 309943 Univerzita Mateja Bela Department of absent lending 309945 Univerzita Mateja Bela Department of absent lending 309946 Univerzita Mateja Bela Department of absent lending 309947 Univerzita Mateja Bela Department of absent lending 309949 Univerzita Mateja Bela Department of absent lending 309950 Univerzita Mateja Bela Department of absent lending 309951 Univerzita Mateja Bela Department of absent lending 314055 Univerzita Mateja Bela Department of absent lending
Number of the records: 1