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Zastosowanie katalogu usług IT jako oferty dla MSP w Polsce
Title Zastosowanie katalogu usług IT jako oferty dla MSP w Polsce Author info Magdalena Ciesielska Author Ciesielska Magdalena 1980- (100%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
Source document Przegląd nauk stosowanych, Nr. 9. S. 37-51. - Gliwice : Gliwicka Wyższa Szkoła Przedsiębiorczości, 2016 Keywords ITIL service strategy malé a stredné podniky - malé a stredné podniky (MaSP) - small and medium-sized enterprises - small and medium-sized companies - small and medium enterprises service catalogues Language Polish Country Poland systematics 658 Annotation Nowadays, the combination of product and IT service becomes popular. This phenomena forces enterprises, especially small and medium-sized, to undertake actions aimed at security of provision of IT service level, that has been negotiated with the client. The realization of that aim is not an easy task, and demand adoption of IT service management strategies by the enterprises. ITSM approach is based on satisfying client’s business needs by the IT service provider. The management of IT services in small and medium sized enterprises should begin from development and deployment of service catalog. This article describes the service catalog adoption as well as chosen processes of IT service management, on the basis of primary research. The research was conducted on 174 small and medium size computer programming enterprises in Poland. Public work category AEC No. of Archival Copy 36620 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ 
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