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Linking retail service quality, satisfaction and perceived value to customer behavioral intensions: Evidence from Serbia
Title Linking retail service quality, satisfaction and perceived value to customer behavioral intensions: Evidence from Serbia Par.title Prepojenie kvality maloobchodných služieb, spokojnosti a vnímania hodnoty na zákazníkove správanie na príklade zo Srbska Author info Tamara Rajic, Janka Táborecká-Petrovičová Author Rajić Tamara (34%)
Ďaďo Jaroslav 1954- (33%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
Co-authors Táborecká Petrovičová Janka 1979- (33%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
Source document E+M Ekonomie a Management. Roč. 16, č. 2 (2013), s. 99-112. - Liberec : Technická univerzita v Liberci, 2013 Keywords kvalita služieb - quality of services zákazníci - customers spokojnosť - contentment satisfaction Language English Country Czech Republic systematics 005.336.3 Public work category ADM No. of Archival Copy 26802 Repercussion category DABIJA, Dan Cristian - POP, Nicolae Al - SZENTESI, Silviu Gabriel. A customer-oriented perspective on retail brand equity in the fashion industry. In Industria textila. ISSN 1222-5347, 2014, vol. 65, no. 1, pp. 37-46.
VARGA, Anja - DLAČIĆ, Jasmina - VUJIČIĆ, Maja. Repurchase intentions in a retail store - exploring the impact of colours. In Ekonomski vjesnik. ISSN 0353-359X, 2014, vol. 27, no. 2, pp. 229-244.
PALAMIDOVSKA-STERJADOVSKA, Nikolina - CIUNOVA-SHULESKA, Anita. An integrated model of customer loyalty in the Macedonian mobile service market. In E+M. Ekonomie a management. ISSN 1212-3609, 2017, vol. 20, no. 2, pp. 199-215.
LORINCOVÁ, Silvia - HITKA, Miloš - BALAŽOVÁ, Žaneta. Corporate culture in Slovak enterprises as a factor of HRM quality case study. In International journal for quality research. ISSN 1800-6450, 2016, vol. 10, no. 4, pp. 719-732.
OSAKWE, Christian Nedu - CHOVANCOVA, Miloslava - AGU, Monica N. Understanding the key drivers of emarketplace uptake among micro and small-sized businesses (msbs) in an emerging economy. In Transformations in business & economics. ISSN 1648-4460, 2016, vol. 15, no. 3, pp. 239-258.
DE ABREU, Arlete Aparecida - ANTONIALLI, Luiz Marcelo - ANDRADE, Daniela Meirelles. Exploring the intellectual basis of quality in services: when discourse changes its tone. In Revista Brasileira de marketing. ISSN 2177-5184, 2019, vol. 18, no. 2, pp. 137-168.
Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ References PERIODIKÁ-Súborný záznam periodika unrecognised
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