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The Servqual method applied in the improvement process referred to hotel service quality

Title	The Servqual method applied in the improvement process referred to hotel service quality
Author info	Ewa Wszendybył
Author	Wszendybył-Skulska Ewa (100%)
Source document	Quality and Processes Improvement 2007. S. 118-123. - Saint Petersburg : Polytechnical University, 2007 / Štofková Jana ; Križanová Anna ; Borkowski Stanisław ; Szołtysek Katarzyna ; Štofková Jana ; Križanová Anna
Keywords	SERVQUAL kvalita služieb - quality of services zvyšovanie kvality hotelové služby - hotel services
Language	English
Country	Russian Federation
systematics	338
Public work category	AEC
No. of Archival Copy	E587
Catal.org.	BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici
Database	xpca - PUBLIKAČNÁ ČINNOSŤ

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Number of the records: 1