ČIERNA, Helena - MALÁ, Denisa. Application of the EFQM model of excellence at the Faculty of Economics, UMB Banská Bystrica. In Studia universitatis "Vasile Goldis" Arad : seria Stiinte Economice. Partea a II - a. - Arad : Universitatea De Vest "Vasile Goldis" din Arad, 2010. ISSN 1584-2339, 2010, č. 20, s. 48-55.