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Title Building great customer experiences Author info Colin Shaw and John Ivens Author Shaw Colin
Co-authors Ivens John
Issue data New York : Palgrave , 2002. - xi., 224 s. : grafy, tab., 24 cm Issue 1st ed. ISBN 0-333-99013-7 Keywords zákazníci - customers zákaznícke služby - služby zákazníkom - customer services Language English Country Great Britian systematics 33.009.7 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xkni - BOOKS Copy count 1, currently available 0, at library only 1 
book
Call number Location Sublocation Umiestnenie Info 26406 Univerzita Mateja Bela Economic reading room In-Library Use Only