Search results
Title Benchmarking kvality turistických informačných kancelárií na Slovensku Subtitle diplomová práca Author info Jaroslava Krutáková; školiteľ: Marian Gúčik Author Krutáková Jaroslava
Another authors Gúčik Marian 1945- (Školiteľ (konzultant))
Corporation Univerzita Mateja Bela . Ekonomická fakulta . Katedra cestovného ruchu a spoločného stravovania , Banská Bystrica, Slovensko Issue data Banská Bystrica , 2013. - 69 s. Keywords turistické informačné kancelárie kvalita služieb - quality of services benchmarking SERVQUAL Language Slovak Country Slovak Republic systematics 338.48 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xk - Kvalifikačné práce Copy count 1, currently available 0, at library only 1 
book
Title Quality Measurement of the Services in Banking Sector Subtitle diplomová práca Author info Lucia Chromeková; školiteľ: Jaroslav Ďaďo Author Chromeková Lucia
Another authors Ďaďo Jaroslav 1954- (Školiteľ (konzultant))
Corporation Univerzita Mateja Bela . Ekonomická fakulta . Katedra ekonomiky a manažmentu podniku , Banská Bystrica, Slovensko Issue data Banská Bystrica , 2012. - 108 s. Keywords kvalita služieb - quality of services meranie kvality služieb SERVQUAL bankovníctvo - banking Language English Country Slovak Republic systematics 336.71 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xk - Kvalifikačné práce Copy count 1, currently available 0, at library only 1 book
Title Komparácia metód SERVQUAL, SERVPERF a SERPVAL pri hodnotení kvality služieb Subtitle bakalárska práca Author info Ivana Klepáčová, DiS.; školiteľ: Ján Šebo Author Klepáčová Ivana
Another authors Šebo Ján 1978- (Školiteľ (konzultant))
Corporation Univerzita Mateja Bela . Ekonomická fakulta . Katedra verejnej ekonomiky , Banská Bystrica, Slovensko Issue data Banská Bystrica , 2011. - 45 s. Keywords kvalita služieb - quality of services hodnotenie kvality služieb komparatívna analýza - comparative analysis SERVQUAL SERVPERF SERPVAL Language Slovak Country Slovak Republic systematics 339 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xk - Kvalifikačné práce Copy count 1, currently available 0, at library only 1 book
Title An empirical investigation into the construct of higher education service quality Author info Jaroslav Ďaďo, Janka Táborecká Petrovičová, Dejan Riznic, Tamara Rajic Author Ďaďo Jaroslav 1954- (25%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
Co-authors Táborecká Petrovičová Janka 1979- (25%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
Riznić Dejan (25%)
Rajić Tamara (25%)
Source document International Review of Management and Marketing. Vol. 1, no. 3 (2011), pp. 30-42. - Mersin : EconJournals, 2011 Keywords vyššie vzdelanie - higher education kvalita služieb - quality of services SERVQUAL Language English Country Turkey systematics 334 Public work category ADE No. of Archival Copy 20721 Repercussion category MAHMOUD, Ali Bassam - KHALIFA, Bayan. A confirmatory factor analysis for SERVPERF instrument based on a sample of students from Syrian universities. In Education and Training. ISSN 0040-0912, 2015, vol. 57, no. 3, pp. 343-359.
AZAR, Sana - KHAN, Shamila. Service quality of higher education in Pakistan. In Asian journal of university education. ISSN 1823-7797, 2012, vol. 8, no. 1, pp. 107-122.
KUMAR, Jeetesh - YANG, Chiao Ling. Service quality and loyalty of international students studying in the field of hospitality and tourism. In Malaysian online journal of educational management [online]. 2014, vol. 2, no. 3 [cit. 2015-04-29]. ISSN 2289-4489. Dostupné na: http://e-journal.um.edu.my/public/article-view.php?id=6394
BACILA, Mihai-Florin - POP, Marcel Ciprian - SCRIDON, Mircea Andrei - CIORNEA, Raluca. Development of an instrument for measuring student satisfaction in business educational institutions. In Contemporary priorities in business education. ISSN 1527-1803, 2014, no. 37, pp. 841-856.
ĐONLAGIĆ, Sabina - FAZLIĆ, Samira. Quality assessment in higher education using the servqual model. In Management (Croatia). ISSN 1331-0194, 2015, vol. 20, no. 1, pp. 39-57.
JAIN, Sonali - JAIN, Sanjay K. Does outcome quality matter? An investigation in the context of banking services in an emerging market. In Journal of consumer marketing. ISSN 0736-3761, 2015, vol. 32, no. 5, pp. 341-355.
PATHMINI, M. G. S. - WIJEWARDHENA, W. P. - GAMAGE, C. T. - GAMINI, L. P. S. Impact of service quality on students' satisfaction in newly established public sector universities in Sri Lanka : study based on the Faculty of management studies. In Journal of management matters. ISSN 1391-7099, 2014, vol. 1, no. 1, pp. 51-64.
PHAM, Long - WILLIAMSON, Stan - BERRY, Ronald. Student perceptions of e-learning service quality, e-satisfaction, and e-loyalty. In International journal of enterprise information systems. ISSN 1548-1115, 2018, vol. 14, no. 3, pp. 19-40.
MESTROVIC, Dunja. Service quality, students' satisfaction and behavioural intentions in stem and ic higher education institutions. In Interdisciplinary description of complex systems. ISSN 1334-4684, 2017, vol. 15, no. 1, pp. 66-77.
OZDEMIR, Yasal - KAYA, Sema Kayapinar - TURHAN, Erkan. A scale to measure sustainable campus services in higher education : sustainable service quality. In Journal of cleaner production. ISSN 0959-6526, 2020, vol. 245, pp. 1-17.
PHAM, Long - LIMBU, Yam B. - BUI, Trung K. - NGUYEN, Hien T. - PHAM, Huong T. Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam. In International journal of educational technology in higher education. ISSN 2365-9440, 2019, vol. 16, art. no. 7, pp. 1-26.
RODIC LUKIC, Vesna - LUKIC, Nemanja. Assessment of student satisfaction model: evidence of Western Balkans. In Total quality management and business excellence. ISSN 1478-3363, 2020, vol. 31, no. 13-14, pp. 1506-1518.
Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ References PERIODIKÁ-Súborný záznam periodika 
unrecognised
Title The Meaning of the Servqual Method Application in the Hotel Service Quality Estimation Author info Stanisław Borkowski, Ewa Wszendybył Author Borkowski Stanisław (50%)
Co-authors Wszendybył-Skulska Ewa (50%)
Source document Quality of Materials and Services. S. 11-16. - Brno : Tribun EU, 2008 / Borkowski Stanisław ; Pešlová Františka ; Beneš Libor Keywords SERVQUAL kvalita služieb - quality of services hotelové služby - hotel services Language English Country Czech Republic systematics 338 Public work category AEC No. of Archival Copy E583 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ 
article
Title The Servqual method applied in the improvement process referred to hotel service quality Author info Ewa Wszendybył Author Wszendybył-Skulska Ewa (100%)
Source document Quality and Processes Improvement 2007. S. 118-123. - Saint Petersburg : Polytechnical University, 2007 / Štofková Jana ; Križanová Anna ; Borkowski Stanisław ; Szołtysek Katarzyna ; Štofková Jana ; Križanová Anna Keywords SERVQUAL kvalita služieb - quality of services zvyšovanie kvality hotelové služby - hotel services Language English Country Russian Federation systematics 338 Public work category AEC No. of Archival Copy E587 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ article
Title The Servqual method and it´s meaning in the estimation of the quality of the stationary medical treatment Document part Chapter 1 Author info Joanna Rosak, Stanisław Borkowski, Ewa Wszendybył Author Rosak Joanna (34%)
Co-authors Borkowski Stanisław (33%)
Wszendybył-Skulska Ewa (33%)
Source document Quality management of services. S. 10-15. - Žilina : EDIS - vydavateľstvo Žilinskej univerzity, 2006 / Čorejová Tatiana ; Borkowski Stanisław ; Marcikiewicz Cezary ; Bokůvka Otakar Keywords stacionárna liečba SERVQUAL kvalita služieb - quality of services Language English Country Slovak Republic Public work category AEC No. of Archival Copy E594 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ article
Title Jakość usług bankowych determinantem satysfakcji klientów Document part Rozdział 30 Author info Rosak Joanna, Wszendybył Ewa Author Rosak Joanna (50%)
Co-authors Wszendybył-Skulska Ewa (50%)
Source document Inżynieria jakości v praktyce. S. 185-190. - Warszawa : Wydawnictwo Menedżerskie PTM, 2006 / Pešlová Františka ; Borkowski Stanisław ; Sellner Karel ; Szołtysek Katarzyna Keywords SERVQUAL spokojnosť zákazníkov - customer satisfaction kvalita služieb - quality of services bankové služby Language Polish Country Poland Public work category AED No. of Archival Copy E614 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ article
Title Metody pomiaru jakości usług hotelarskich Author info Ewa Wszendybył Author Wszendybył-Skulska Ewa (100%)
Source document Zarządzanie jakością wyrobów i usług. S. 57-64. - Warszawa : Wydawnictwo menedżerskie PTM, 2005 / Borkowski Stanisław ; Chodyński Andrzej Keywords SERVQUAL kvalita služieb - quality of services hotelové služby - hotel services Language Polish Country Poland systematics 338.488 Public work category AED No. of Archival Copy E605 Repercussion category CZAJKOWSKA, Agnieszka – CIUK, Wojciech. Estimation the quality level of services provided by a housing association. In ČOREJOVÁ, Tatiana – BORKOWSKI, Stanisław (red.). Quality Managment of Services. Žilina : EDIS Publishing company, 2006. ISBN 80-8070-573-9, s. 76-81.
Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ article
Title Jakość usług hotelarskich w aspekcie techniki zdarzeń krytycznych (critital incident technique) Author info Ewa Wszendybył, Stanisław Borkowski Author Wszendybył-Skulska Ewa (50%)
Co-authors Borkowski Stanisław (50%)
Source document Przeglad organizacji : miesięcznik TNOiK. Č. 7-8/2004, s. 26-29. - Warszawa : Towarzystwo Naukowe Organizacji i Kierownictwa, 2004 Keywords SERVQUAL kvalita služieb - quality of services hotelové služby - hotel services meranie kvality služieb technika kritických incidentov Language Polish Country Poland systematics 338.488 Public work category ADF No. of Archival Copy E578 Repercussion category ROSAK, Joanna – MACHELSKI, Wojciech. Wykorzystanie techniki incydentów krytycznych do oceny jakości stacjonarnej opieki medycznej w Polsce. In PEŠLOVÁ, Františka – BORKOWSKI, Stanisław (red.). Inżynieria jakości w praktyce. Warszawa : Wydawnictwo Menedżerskie PTM, 2006. ISBN 83-924215-1-5, s. 155-160.
Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ article