Search results
Title Evaluation of the most frequented forms of customer feedback acquisition and analysis Author info Pavol Križo ... [et al.] Author Križo Pavol (25%)
Co-authors Madzík Peter (25%)
Vilgová Zuzana (25%)
Sirotiaková Mária 1960- (25%) UMBEF09 - Inštitút manažérskych systémov (detašované pracovisko Poprad)
Source document Knowledge Management in Organizations : communications in computer and information science : proceedings of 13th international conference KMO 2018, Žilina, August 6-10, 2018. S. 562-573. - Ham : Springer Verlag, 2018 ; Knowledge management in Organizations international conference KMO 2018 Keywords customer feedback formulars didaktická technika - educational technology - didactic techniques konkurencieschopnosť - competitiveness manažérstvo kvality - manažment kvality - quality management Language English Country Slovak Republic systematics 005 Annotation © 2018, Springer Nature Switzerland AG. Knowing and analyzing customer requirements is a constant challenge in quality management. Organizations can use various forms to identify and analyze these requirements. The most commonly used tools include complaint analysis, observation of customer behavior, like/dislike questions, questions about feelings, general questionnaires, external and internal focus groups, attributive satisfaction measurement and statistical analysis. This paper aims to explore the extent to which these techniques are associated with the organization’s resultant success. The results are based on a survey and the data are processed by standard statistical procedures. Individual analyzes pointed out to the fact that in terms of the market situation there are four groups of organizations. One of them, named as “innovators”, uses mostly semi-open forms of customer feedback acquisition and analysis. The success of the organization is a relatively broad concept, and the ge Public work category AFD No. of Archival Copy 43442 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ 
article
Title Managerial trends in the development Author info rec. Jiří Duda, Aneta Bobenič Hintošová ... [et al.] Another authors Duda Jiří (Recenzent)
Bobenič Hintošová Aneta (Recenzent)
Cichobłaziński Leszek (Recenzent)
Čarnogurský Karol (Recenzent)
Dunay Anna (Recenzent)
Eger Ludvík (Recenzent)
Egerová Dana (Recenzent)
Hrdá Veronika (Recenzent)
Hrdličková Andrea (Recenzent)
Ircingová Jarmila (Recenzent)
Chebeň Juraj (Recenzent)
Kadlečíková Mária (Recenzent)
Kádeková Zdenka (Recenzent)
Kozáková Jana (Recenzent)
Kučerová Renata (Recenzent)
Lančarič Drahoslav (Recenzent)
Lušnáková Zuzana (Recenzent)
Madzík Peter (Recenzent)
Maroš Milan (Recenzent)
Mihalčová Bohuslava (Recenzent)
Munk Michal (Recenzent)
Nagyová Ľudmila (Recenzent)
Gavrila-Paven Ionela (Recenzent)
Adina Pastiu Carmen (Recenzent)
Rovný Patrik (Recenzent)
Savov Radovan (Recenzent)
Stojanová Hana (Recenzent)
Tlučhoř Jan (Recenzent)
Urbánová Mária (Recenzent)
Ubrežiová Iveta (Recenzent)
Corporation ICoM_2017 "Managerial Trends in the Development of Enterprises in Globalization Era" . international scientific conference , 7. , Nitra , 01.-02.06.2017 Issue data Nitra : Slovak University of Agriculture in Nitra, Faculty of Economics and Management , 2017. - 949 p. Issue 1.vyd. ISBN 978-80-552-1739-0 Language English Country Slovak Republic URL Link na zdrojový dokument Public work category FAI Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ References (2) - PUBLIKAČNÁ ČINNOSŤ article
Title Particularities in human resources management in multinational companies Author info Milota Vetráková, Lukáš Smerek Author Vetráková Milota 1950- (50%) UMBEF01 - Katedra cestovného ruchu
Co-authors Smerek Lukáš 1986- (50%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
Source document Managerial trends in the development. Pp. 259-264. - Nitra : Slovak University of Agriculture in Nitra, Faculty of Economics and Management, 2017 / Duda Jiří ; Bobenič Hintošová Aneta ; Cichobłaziński Leszek ; Čarnogurský Karol ; Dunay Anna ; Eger Ludvík ; Egerová Dana ; Hrdá Veronika ; Hrdličková Andrea ; Ircingová Jarmila ; Chebeň Juraj ; Kadlečíková Mária ; Kádeková Zdenka ; Kozáková Jana ; Kučerová Renata ; Lančarič Drahoslav ; Lušnáková Zuzana ; Madzík Peter ; Maroš Milan ; Mihalčová Bohuslava ; Munk Michal ; Nagyová Ľudmila ; Gavrila-Paven Ionela ; Adina Pastiu Carmen ; Rovný Patrik ; Savov Radovan ; Stojanová Hana ; Tlučhoř Jan ; Urbánová Mária ; Ubrežiová Iveta ; ICoM_2017 "Managerial Trends in the Development of Enterprises in Globalization Era" international scientific conference Keywords ľudské zdroje - human resources nadnárodné spoločnosti - nadnárodné obchodné spoločnosti - nadnárodné korporácie - multinational companies - multinational corporations - multinational business enterprises - international business enterprises sociológia - sociology manažment - management národné hospodárstvo - národná ekonomika - national economy Language English Country Slovak Republic systematics 31 Annotation One of the results of globalization process, which includes Slovak Republic as well, is the formation of multinational companies whose business activities are beyond national boundaries. The national economy is influenced by the global environment which creates and changes conditions for working people. Employees get opportunities for the development and gaining intercultural competences by working in a multinational company. It also brings advanced technologies, know-how, business partners and other important organizational elements and their cultural and social differences. The demand for employees and managers, who are able to work in a multicultural area increases as well as demands on their abilities and skills. Motion of people, information, ideas, products and innovations through different countries requires competent and flexible managers who are able to manage diversity, to deal with unexpected situations, to manage the work of employees of different cultures and to quickly adapt to dynamically changing conditions. Therefore, human resources management in multinational companies gets international dimension induced by the actions taken in the intercultural environment. The aim of this paper is to present the views of domestic and foreign experts in international human resources management. It is based on the comparison of the theoretical knowledge with the results of survey among managers of selected enterprises belonging to multinational companies in Slovak Republic URL Link na zdrojový dokument Public work category AFD No. of Archival Copy 41989 Repercussion category MUSOVÁ, Zdenka - MATIOVÁ, Veronika. Eco-labels as the potential competitive advantage of businesses in Slovakia. In Proceedings of 10th annual international scientific conference : competition, Jihlava, 17th - 18th May 2018. Jihlava : College of polytechnics Jihlava, 2018. ISBN 978-80-88064-37-4, pp. 324-333.
RUMANKO, Boris - LUSNAKOVA, Zuzana - SAJBIDOROVA, Maria - LENCESOVA, Silvia. Case study of diagnostic methods and their use in employee selection. In 15th annual international Bata conference for Ph.D. students and young researchers (DOKBAT) Zlin, 07th November 2019. Zlín : Tomaš Baťa University, 2019. ISBN 978-80-7454-893-2, pp. 925-933.
Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ 
unrecognised
Title Comparison of techniques for identification of customer requirements Author info Peter Madzík, Mária Sirotiaková Author Madzík Peter (50%)
Co-authors Sirotiaková Mária 1960- (50%) UMBEF09 - Inštitút manažérskych systémov (detašované pracovisko Poprad)
Source document Liberec economic forum 2017 : proceedings of the 13th international conference, 11.09.-13.09.2017, Liberec. Pp. 362-371. - Liberec : Technical university, 2017 ; Liberec economic forum 2017 medzinárodná konferencia Keywords ekonomika - economics manažérstvo kvality - manažment kvality - quality management požiadavky zákazníkov - customer requirements Language English Country Czech Republic Public work category AFC No. of Archival Copy 40413 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ unrecognised
Title Consumer' s perception of ethical aspects of marketing activities Author info Zdenka Musová, Hussam Musa Author Musová Zdenka 1971- (50%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
Co-authors Musa Hussam 1968- (50%) UMBEF04 - Katedra financií a účtovníctva
Source document Managerial trends in the development. online, pp. 642-678. - Nitra : Slovak University of Agriculture in Nitra, Faculty of Economics and Management, 2017 / Duda Jiří ; Bobenič Hintošová Aneta ; Cichobłaziński Leszek ; Čarnogurský Karol ; Dunay Anna ; Eger Ludvík ; Egerová Dana ; Hrdá Veronika ; Hrdličková Andrea ; Ircingová Jarmila ; Chebeň Juraj ; Kadlečíková Mária ; Kádeková Zdenka ; Kozáková Jana ; Kučerová Renata ; Lančarič Drahoslav ; Lušnáková Zuzana ; Madzík Peter ; Maroš Milan ; Mihalčová Bohuslava ; Munk Michal ; Nagyová Ľudmila ; Gavrila-Paven Ionela ; Adina Pastiu Carmen ; Rovný Patrik ; Savov Radovan ; Stojanová Hana ; Tlučhoř Jan ; Urbánová Mária ; Ubrežiová Iveta ; ICoM_2017 "Managerial Trends in the Development of Enterprises in Globalization Era" international scientific conference ; ICoM_2017 "Managerial Trends in the Development of Enterprises in Globalization Era" international scientific conference Keywords etika - ethics ethical marketing mix unethical marketing practice consumer’s perception Language English Country Slovak Republic systematics 33 Annotation Current long-running and dynamical global trends in the macro-environment influence marketing activities of enterprises as well as the planning and the implementation processes of marketing strategies. Marketing has always been criticized for using certain unethical practices which harm the consumer, the enterprise that uses them, and have a negative effect on the whole society. A low quality, dangerous, or otherwise inappropriate product, high prices, hard sale or misleading and deceptive marketing communication, do not have a positive influence on a customer. Therefore, there is a growing demand of the enterprises for establishing such corporate rules that will enable employees to get oriented in marketing ethic. Using market opportunities with regard to the ethical dimension of business, is a great challenge these days. Creating an ethical marketing mix is the responsibility of marketing employees. Therefore, this paper synthesizes our knowledge of the given topic, findings how the Public work category AFD No. of Archival Copy 41264 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ unrecognised
Title Vybrané aspekty štandardizácie kvality služieb v cestovnom ruchu Author info Zuzana Závadská, Lenka Veselovská, Mária Kožárová; rec. Lucia Bartková, Peter Madzík Author Závadská Zuzana 1975- (45%) UMBEF09 - Inštitút manažérskych systémov (detašované pracovisko Poprad)
Co-authors Veselovská Lenka 1987- (43%) UMBEF09 - Inštitút manažérskych systémov (detašované pracovisko Poprad)
Kožárová Mária 1989- (12%) UMBEF09 - Inštitút manažérskych systémov (detašované pracovisko Poprad)
Another authors Bartková Lucia 1983- (Recenzent)
Madzík Peter (Recenzent)
Issue data Poprad : Výskumný ústav ekonomiky a manažmentu , 2016. - 146 s. Issue 1. vyd. ISBN 978-80-970458-7-6 Keywords kvalita - quality štandardizácia štandardizácia kvality cestovný ruch - turizmus - tourism služby cestovného ruchu - tourism services - tourist services Language Slovak Country Slovak Republic systematics 338 Public work category BCI No. of Archival Copy 38602 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ unrecognised