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Title Implementation of Service Level Management model in small and medium sized enterprises Par.title [Využitie modelu Service Level Management v malých a stredných podnikoch] Subtitle dizertačná práca Author info Magdalena Ciesielska; školiteľ: dipl. Ing. Joachim Foltys Author Ciesielska Magdalena 1980-
Another authors Foltys dipl. Ing. Joachim (Školiteľ (konzultant))
Corporation Univerzita Mateja Bela . Ekonomická fakulta . Katedra ekonomiky a manažmentu podniku , Banská Bystrica, Slovensko Issue data Banská Bystrica , 2017. - 200 s. Keywords poskytovanie služieb - provision of services manažment služieb - service management malé a stredné podniky - malé a stredné podniky (MaSP) - small and medium-sized enterprises - small and medium-sized companies - small and medium enterprises Language English Country Slovak Republic systematics 334.012.63 334.012.64 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xk - Kvalifikačné práce Copy count 1, currently available 0, at library only 1 
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Title ITIL service strategy processes adoption in chosen SMEs in Poland Author info Magdalena Ciesielska Author Ciesielska Magdalena 1980- (100%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
Source document SCIECONF 2016 : 4th international virtual conference on Advanced scientific results, Žilina 6-10 June 2016. online, pp. 51-56. - Žilina : EDIS - Publishing Institution of University in Zilina, 2016 / Mokryš Michal ; Badura Štefan ; SCIECONF 2016 medzinárodná virtuálna konferencia Keywords malé a stredné podniky - malé a stredné podniky (MaSP) - small and medium-sized enterprises - small and medium-sized companies - small and medium enterprises ITIL service strategy inovácie v podnikaní - innovation in business Language English Country Slovak Republic systematics 358 Annotation Modern IT companies turn their attention toward business oriented management of IT services. Achieving this task is strengthen by the existence of IT service management frameworks such as ITIL or ISO/IEC 20000. However, to adopt this approach the strategic management of IT services is to be deployed. Strategic management of IT service is important especially to small and medium sized enterprises, that are seeking for the competitive advantage. This article presents the results of primary research on 174 small and medium sized enterprises in Poland, aimed on assessment of attitudes toward ITIL Service Strategy adoption. URL http://www.scieconf.com/archive/?vid=1&aid=1&kid=90401 Public work category AFD No. of Archival Copy 36619 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ 
unrecognised
Title Zastosowanie katalogu usług IT jako oferty dla MSP w Polsce Author info Magdalena Ciesielska Author Ciesielska Magdalena 1980- (100%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
Source document Przegląd nauk stosowanych, Nr. 9. S. 37-51. - Gliwice : Gliwicka Wyższa Szkoła Przedsiębiorczości, 2016 Keywords ITIL service strategy malé a stredné podniky - malé a stredné podniky (MaSP) - small and medium-sized enterprises - small and medium-sized companies - small and medium enterprises service catalogues Language Polish Country Poland systematics 658 Annotation Nowadays, the combination of product and IT service becomes popular. This phenomena forces enterprises, especially small and medium-sized, to undertake actions aimed at security of provision of IT service level, that has been negotiated with the client. The realization of that aim is not an easy task, and demand adoption of IT service management strategies by the enterprises. ITSM approach is based on satisfying client’s business needs by the IT service provider. The management of IT services in small and medium sized enterprises should begin from development and deployment of service catalog. This article describes the service catalog adoption as well as chosen processes of IT service management, on the basis of primary research. The research was conducted on 174 small and medium size computer programming enterprises in Poland. Public work category AEC No. of Archival Copy 36620 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ unrecognised
Title Implementation of service management system in small businesses: problems and success factors Author info Magdalena Ciesielska Author Ciesielska Magdalena 1980- (100%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
Source document CER Comparative European Research 2014 : proceedings/research track of the 1st biannual CER Comparative European Research conference : international scientific conference for Ph.D. students for EU countries, London, March 17-21 2014. online, pp. 22-26. - London : Sciemcee Publishing London, 2014 ; CER Comparative European Research 2014 medzinárodná vedecká konferencia pre PhD. študentov z EÚ Keywords systém manažmentu služieb - service management system malé podniky - small businesses - small enterprises Language English Country Great Britian systematics 658 Annotation Small companies lack guidelines for management of service they provide and for service management system to support their efforts. Existing service management systems are addressed toward large companies mostly in ICT sector. Small and medium enterprises seek for cheap and effective solutions which enable them to effectively manage their service. This article aims to present conditions for implementation of service management system in small businesses. This article presents problems, reasons, success factors and benefits from implementing service management system in small businesses. The results have been obtained from small and medium enterprises in Poland. The results provide useful insights for companies and scientists interested in developing their own service management system. URL http://www.sciemcee.org/library/proceedings/cer/cer2014_proceedings01.pdf Public work category AFC No. of Archival Copy 36622 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ unrecognised
Title Management of service level agreements in small and medium sized enterprises Author info Magdalena Ciesielska Author Ciesielska Magdalena 1980- (100%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
Source document GV-CONF 2014 : proceedings in global virtual conference : 2nd International Global Virtual Conference, 7.-11. April 2014. online, s. 21-25. - Žilina : EDIS - Publishing Institution of the University of Zilina, 2014 / Mokryš Michal ; Badura Štefan ; Lieskovský Anton ; GV-CONF 2014 globálna virtuálna konferencia Keywords outsourcing - outsourcovanie service level agreement malé a stredné podniky - malé a stredné podniky (MaSP) - small and medium-sized enterprises - small and medium-sized companies - small and medium enterprises Language English Country Slovak Republic systematics 330 Annotation Nowadays enterprises change the profiles from product to service delivery. This paper describes and analyzes a management of Service Level Agreements (SLAs) in small and medium-sized enterprises in Poland. Management of services in service sector, especially in small and medium enterprises is not well described in the literature. Author analyses a current state of service level agreements’ management in small and medium enterprises, from management process perspective. This article provides useful information for organizations that would like to deploy SLAs management URL http://www.gv-conference.com/archive/?vid=1&aid=3&kid=30201-60&q=f6 Public work category AFD No. of Archival Copy 38411 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ unrecognised