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Title Customer chemistry Subtitle how to keep the customers you want and say "good-bye" to the ones you don't Author info Mary Naylor and Susan Greco Author Naylor Mary
Co-authors Greco Susan
Issue data New York : McGraw-Hill , 2002. - xvii, 234 s. : ilustr., 24 cm Issue 1st ed. ISBN 0-658-00144-2 Note Anotovaná bibliografia s. 205-208. Menný a vecný register. Keywords marketing spokojnosť zákazníkov - customer satisfaction zákazníci - customers Language English Country United States of America systematics 339.138 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xkni - BOOKS Copy count 1, currently available 0, at library only 1 
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Call number Location Sublocation Umiestnenie Info 250368 Univerzita Mateja Bela Universal reading room In-Library Use Only