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Title Customer chemistry Subtitle how to keep the customers you want and say "good-bye" to the ones you don't Author info Mary Naylor and Susan Greco Author Naylor Mary
Co-authors Greco Susan
Issue data New York : McGraw-Hill , 2002. - xvii, 234 s. : ilustr., 24 cm Issue 1st ed. ISBN 0-658-00144-2 Note Anotovaná bibliografia s. 205-208. Menný a vecný register. Keywords marketing spokojnosť zákazníkov - customer satisfaction zákazníci - customers Language English Country United States of America systematics 339.138 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xkni - BOOKS Copy count 1, currently available 0, at library only 1 
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Call number Location Sublocation Umiestnenie Info 250368 Univerzita Mateja Bela Universal reading room In-Library Use Only Title Spokojnosť zákazníka a metódy jej hodnotenia. 1. diel (Koncepty a skúsenosti) Author info Alexander Mateides Author Mateides Alexander UMBEF03 - Katedra ekonomiky a manažmentu podniku
Issue data Bratislava : EPOS , 1999. - 270 s. : ilustr., 21 cm Issue 1. vyd. ISBN 80-8057-113-9 Keywords zákazníci - customers spokojnosť zákazníkov - customer satisfaction hodnotenie - evalvácia - evaluácia - evaluation metódy - methods Language Slovak Country Slovak Republic systematics 658.3 658.89 005.346 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xkni - BOOKS Copy count 5, currently available 4, at library only 1 
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Call number Location Sublocation Umiestnenie Info 251140 Univerzita Mateja Bela Economic reading room In-Library Use Only 262663 Univerzita Mateja Bela Department of absent lending 287880 Univerzita Mateja Bela Department of absent lending 289575 Univerzita Mateja Bela Department of absent lending 387767 Univerzita Mateja Bela Department of absent lending
