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KUMAR, Jeetesh - YANG, Chiao Ling. Service quality and loyalty of international students studying in the field of hospitality and tourism. In Malaysian online journal of educational management [online]. 2014, vol. 2, no. 3 [cit. 2015-04-29]. ISSN 2289-4489. Dostupné na: http://e-journal.um.edu.my/public/article-view.php?id=6394
BACILA, Mihai-Florin - POP, Marcel Ciprian - SCRIDON, Mircea Andrei - CIORNEA, Raluca. Development of an instrument for measuring student satisfaction in business educational institutions. In Contemporary priorities in business education. ISSN 1527-1803, 2014, no. 37, pp. 841-856.
ĐONLAGIĆ, Sabina - FAZLIĆ, Samira. Quality assessment in higher education using the servqual model. In Management (Croatia). ISSN 1331-0194, 2015, vol. 20, no. 1, pp. 39-57.
JAIN, Sonali - JAIN, Sanjay K. Does outcome quality matter? An investigation in the context of banking services in an emerging market. In Journal of consumer marketing. ISSN 0736-3761, 2015, vol. 32, no. 5, pp. 341-355.
PATHMINI, M. G. S. - WIJEWARDHENA, W. P. - GAMAGE, C. T. - GAMINI, L. P. S. Impact of service quality on students' satisfaction in newly established public sector universities in Sri Lanka : study based on the Faculty of management studies. In Journal of management matters. ISSN 1391-7099, 2014, vol. 1, no. 1, pp. 51-64.
PHAM, Long - WILLIAMSON, Stan - BERRY, Ronald. Student perceptions of e-learning service quality, e-satisfaction, and e-loyalty. In International journal of enterprise information systems. ISSN 1548-1115, 2018, vol. 14, no. 3, pp. 19-40.
MESTROVIC, Dunja. Service quality, students' satisfaction and behavioural intentions in stem and ic higher education institutions. In Interdisciplinary description of complex systems. ISSN 1334-4684, 2017, vol. 15, no. 1, pp. 66-77.
OZDEMIR, Yasal - KAYA, Sema Kayapinar - TURHAN, Erkan. A scale to measure sustainable campus services in higher education : sustainable service quality. In Journal of cleaner production. ISSN 0959-6526, 2020, vol. 245, pp. 1-17.
PHAM, Long - LIMBU, Yam B. - BUI, Trung K. - NGUYEN, Hien T. - PHAM, Huong T. Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam. In International journal of educational technology in higher education. ISSN 2365-9440, 2019, vol. 16, art. no. 7, pp. 1-26.
RODIC LUKIC, Vesna - LUKIC, Nemanja. Assessment of student satisfaction model: evidence of Western Balkans. In Total quality management and business excellence. ISSN 1478-3363, 2020, vol. 31, no. 13-14, pp. 1506-1518.
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