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1.Zastosowanie katalogu usług IT jako oferty dla MSP w Polsce

Názov	Zastosowanie katalogu usług IT jako oferty dla MSP w Polsce
Aut.údaje	Magdalena Ciesielska
Autor	Ciesielska Magdalena 1980- (100%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
Zdroj.dok.	Przegląd nauk stosowanych, Nr. 9. S. 37-51. - Gliwice : Gliwicka Wyższa Szkoła Przedsiębiorczości, 2016
Kľúč.slová	ITIL service strategy malé a stredné podniky - malé a stredné podniky (MaSP) - small and medium-sized enterprises - small and medium-sized companies - small and medium enterprises service catalogues
Jazyk dok.	poľština
Krajina	Poľsko
Systematika	658
Anotácia	Nowadays, the combination of product and IT service becomes popular. This phenomena forces enterprises, especially small and medium-sized, to undertake actions aimed at security of provision of IT service level, that has been negotiated with the client. The realization of that aim is not an easy task, and demand adoption of IT service management strategies by the enterprises. ITSM approach is based on satisfying client’s business needs by the IT service provider. The management of IT services in small and medium sized enterprises should begin from development and deployment of service catalog. This article describes the service catalog adoption as well as chosen processes of IT service management, on the basis of primary research. The research was conducted on 174 small and medium size computer programming enterprises in Poland.
Kategória publikačnej činnosti	AEC
Číslo archívnej kópie	36620
Katal.org.	BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici
Báza dát	xpca - PUBLIKAČNÁ ČINNOSŤ

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