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An empirical investigation into the construct of higher education service quality
Názov An empirical investigation into the construct of higher education service quality Aut.údaje Jaroslav Ďaďo, Janka Táborecká Petrovičová, Dejan Riznic, Tamara Rajic Autor Ďaďo Jaroslav 1954- (25%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
Spoluautori Táborecká Petrovičová Janka 1979- (25%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
Riznić Dejan (25%)
Rajić Tamara (25%)
Zdroj.dok. International Review of Management and Marketing. Vol. 1, no. 3 (2011), pp. 30-42. - Mersin : EconJournals, 2011 Kľúč.slová vyššie vzdelanie - higher education kvalita služieb - quality of services SERVQUAL Jazyk dok. angličtina Krajina Turecko Systematika 334 Kategória publikačnej činnosti ADE Číslo archívnej kópie 20721 Kategória ohlasu MAHMOUD, Ali Bassam - KHALIFA, Bayan. A confirmatory factor analysis for SERVPERF instrument based on a sample of students from Syrian universities. In Education and Training. ISSN 0040-0912, 2015, vol. 57, no. 3, pp. 343-359.
AZAR, Sana - KHAN, Shamila. Service quality of higher education in Pakistan. In Asian journal of university education. ISSN 1823-7797, 2012, vol. 8, no. 1, pp. 107-122.
KUMAR, Jeetesh - YANG, Chiao Ling. Service quality and loyalty of international students studying in the field of hospitality and tourism. In Malaysian online journal of educational management [online]. 2014, vol. 2, no. 3 [cit. 2015-04-29]. ISSN 2289-4489. Dostupné na: http://e-journal.um.edu.my/public/article-view.php?id=6394
BACILA, Mihai-Florin - POP, Marcel Ciprian - SCRIDON, Mircea Andrei - CIORNEA, Raluca. Development of an instrument for measuring student satisfaction in business educational institutions. In Contemporary priorities in business education. ISSN 1527-1803, 2014, no. 37, pp. 841-856.
ĐONLAGIĆ, Sabina - FAZLIĆ, Samira. Quality assessment in higher education using the servqual model. In Management (Croatia). ISSN 1331-0194, 2015, vol. 20, no. 1, pp. 39-57.
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PHAM, Long - WILLIAMSON, Stan - BERRY, Ronald. Student perceptions of e-learning service quality, e-satisfaction, and e-loyalty. In International journal of enterprise information systems. ISSN 1548-1115, 2018, vol. 14, no. 3, pp. 19-40.
MESTROVIC, Dunja. Service quality, students' satisfaction and behavioural intentions in stem and ic higher education institutions. In Interdisciplinary description of complex systems. ISSN 1334-4684, 2017, vol. 15, no. 1, pp. 66-77.
OZDEMIR, Yasal - KAYA, Sema Kayapinar - TURHAN, Erkan. A scale to measure sustainable campus services in higher education : sustainable service quality. In Journal of cleaner production. ISSN 0959-6526, 2020, vol. 245, pp. 1-17.
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RODIC LUKIC, Vesna - LUKIC, Nemanja. Assessment of student satisfaction model: evidence of Western Balkans. In Total quality management and business excellence. ISSN 1478-3363, 2020, vol. 31, no. 13-14, pp. 1506-1518.
Katal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Báza dát xpca - PUBLIKAČNÁ ČINNOSŤ Odkazy PERIODIKÁ-Súborný záznam periodika 
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