A DEA approach for performance assessment of call centre agents

MENDELOVÁ, Viera - STRNÁDOVÁ, Petra. A DEA approach for performance assessment of call centre agents. In E+M Ekonomie a Management. - Liberec : Technická univerzita v Liberci, 2020. ISSN 1212-3609, 2020, roč. 23, č. 3, s. 173-190. Dostupné na: https://doi.org/10.15240/tul/001/2020-3-011.