Service operation management

Johnston, Robert Service operation management : improving service delivery / Robert Johnston, Graham Clark. -- 3rd ed. -- Harlow, UK : Prentice Hall, c2008. -- 533 s. : il., tab. ; 25 cm. -- Bibliogr. odkazy. Reg. -- ISBN 978-1-4058-4732-2 (brož.)

1. operačný manažment 2. dovoz 3. delivery system

I. Clark, Graham

005.31
BB301