Quantitative models for performance evaluation and benchmarking

Zhu, Joe Quantitative models for performance evaluation and benchmarking : data envelopment analysis with spreadsheets / Joe Zhu. -- 3rd ed. -- Cham : Springer, 2014. -- xvii; 414 s. : tab. ; 24 cm. -- (International series in operations research and management science ; 213). -- Bibliografické odkazy. Register. -- ISBN 978-3-319-06646-2 (viaz.)

1. analýza obalu dát 2. benchmarking procesov 3. benchmarking

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