A hotel manager's handbook

Magnini, Vincent P. A hotel manager's handbook : 189 techniques for achieving exceptional guest satisfaction / Vincent P. Magnini, Carol J. Simon. -- Oakville ; Waretown : Apple Academic Press, c2016. -- viii; 247 s. ; 23 cm. -- Bibliografia s. 245-247. -- ISBN 978-1-77188-348-1 (brož.)

1. cestovný ruch 2. hotelový manažment 3. príručky 4. handbooks

I. Simon, Carol J.

338.48+338.486+(035)
BB301