Managing front office operations

Kasavana, Michael L. Managing front office operations / Michael L. Kasavana. -- 9th ed. -- Lansing, Michigan : American Hotel & Lodging Educational Institute, 2013. -- xiv; 649 s. : fotogr., obr. ; 23 cm + príručka k online kurzu. -- (Educational Institute Books). -- Register. -- ISBN 978-0-86612-413-3 (brož.)

1. ubytovacie služby 2. hotelový manažment 3. hotelové služby 4. hotel services

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