Uplifting service

Kaufman, Ron Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet / Ron Kaufman. -- [s.a.] : Evolve Publishing, 2012. -- xxv, 318 s. : il. ; 24 cm. -- Register. -- ISBN 978-0-9847625-0-7 (viaz.)

1. podnikanie 2. zákaznícke služby 3. marketing 4. literatúra faktu

658.114+658.818
BB301