The Servqual method applied in the improvement process referred to hotel service quality

Wszendybył-Skulska, Ewa The Servqual method applied in the improvement process referred to hotel service quality / Ewa Wszendybył

In Quality and Processes Improvement 2007 / Štofková, Jana ; Križanová, Anna ; Borkowski, Stanisław. -- Saint Petersburg : Polytechnical University, 2007. -- [157] s.. -- ISBN ISBN 5-7422-1727-7. -- S. 118-123

1. SERVQUAL 2. kvalita služieb 3. zvyšovanie kvality 4. hotelové služby

I. Štofková, Jana. Quality and Processes Improvement 2007. -- S. 118-123

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