The power of a positive No

Ury, William The power of a positive No : how to say No and still get to Yes / William Ury. -- 1st ed. -- New York : Bantam Books, 2008. -- xii; 257 s. : il. ; 21 cm. -- Bibliografické odkazy. Register. -- ISBN 978-0-553-38426-0 (brož.)

1. efektívna komunikácia 2. diplomatické rokovania 3. asertivita 4. effective communication 5. assertiveness

005.57+341.76
BB301