Utilisation of business process models in managerial practice: an empirical study in Slovak companies certified to the ISO 9001 standard

ZÁVADSKÝ, Ján - ZÁVADSKÁ, Zuzana. Utilisation of business process models in managerial practice: an empirical study in Slovak companies certified to the ISO 9001 standard. In Total Quality Management and Business Excellence. - Abington : Routledge, 2014. ISSN 1478-3363, 2014, vol. 25, no. 3-4, pp. 319-337. Dostupné na: https://doi.org/10.1080/14783363.2013.791103.