Utilisation of business process models in managerial practice: an empirical study in Slovak companies certified to the ISO 9001 standard

Závadský, Ján, 1975-

Utilisation of business process models in managerial practice: an empirical study in Slovak companies certified to the ISO 9001 standard / Ján Závadský, Zuzana Závadská

In Total Quality Management and Business Excellence. -- Abington : Routledge, 2014. -- ISSN 1478-3363. -- ISSN 1478-3371. -- Vol. 25, no. 3-4 (2014), pp. 319-337